no77 Privacy Policy — How We Handle Your Data

01 Introduction

This Privacy Policy explains how no77 collects, uses, stores, and protects the personal information of players who register and use the no77 platform. By creating an account and using no77 — whether through the website or the downloaded app — you acknowledge that you have read and understood this policy.

no77 is committed to handling your personal data responsibly. We collect only what is necessary to operate the platform, process payments in PKR, verify player identities, and maintain a safe gaming environment. We do not sell your personal data to third parties for marketing purposes.

This policy applies to all personal data processed in connection with your use of no77, including data collected at registration, during gameplay, and through payment transactions via JazzCash, Easypaisa, Raast, Bank Transfer, and card payments.

02 Data We Collect

no77 collects personal data in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide:

• Full name, date of birth, and gender as entered at registration.
• Contact information — email address and mobile number.
• City or region within Pakistan (used to personalise experience and comply with responsible gaming practices).
• Username and account password (stored in encrypted form — never in plain text).
• Identity documents submitted for account verification, such as CNIC details where required.
• Payment details — account numbers or identifiers for JazzCash, Easypaisa, Raast, or bank accounts used for deposits and withdrawals.

Information collected automatically:

• IP address and general geographic location derived from your connection.
• Device information — type, operating system, browser, and screen resolution.
• Session data — pages visited, time spent, games played, bets placed, and features used.
• Cookie and tracking data — see the Cookies section for full details.
• Transaction records — all deposit and withdrawal history linked to your account.

03 How We Use Your Data

Every piece of data no77 collects is used for a specific, defined purpose. We do not use your data in ways that go beyond what is described here without updating this policy first.

• Account management: To create and maintain your no77 account, process login requests, and keep your account secure.
• Payment processing: To handle deposits and withdrawals in PKR through your chosen method — JazzCash, Easypaisa, Raast, bank transfer, or card.
• Identity verification: To confirm you are who you say you are, that you are at least 18 years of age, and that your payment methods belong to you.
• Fraud prevention: To detect unusual account activity, identify potentially duplicate accounts, and protect the platform from abuse.
• Responsible gaming: To monitor gaming patterns and intervene where player behaviour suggests a problem — such as rapidly escalating deposits or very long sessions.
• Customer support: To respond to your queries, resolve disputes, and process requests such as self-exclusion or deposit limit changes.
• Platform improvement: To understand how players use no77 and improve features, game selection, and performance — particularly around PSL cricket coverage and slot game navigation.
• Promotions and communications: To inform you of relevant bonuses, promotions, and platform updates — where you have agreed to receive such communications.

04 Legal Basis for Processing

no77 processes your personal data on the following grounds:

• Contractual necessity: Processing your registration details, payment information, and account activity is necessary to fulfil the contract between you and no77 when you open an account.
• Legitimate interests: Fraud detection, security monitoring, and responsible gaming oversight are conducted on the basis of legitimate business interests — interests that do not override your fundamental rights.
• Consent: Marketing communications and non-essential cookies are processed only where you have given explicit consent, which you may withdraw at any time.
• Legal obligation: Identity verification and transaction records are maintained in part because of obligations under applicable anti-money laundering and know-your-customer standards.

05 Sharing Your Data

no77 does not sell, rent, or trade your personal data with third parties for their own marketing purposes. Data is shared only where strictly necessary, with the following categories of trusted partners:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive only the data needed to process your specific transaction. They are bound by their own data handling obligations.
• Identity verification providers: Where additional document checks are required, a secure verification partner may process the data you submit for that purpose.
• Game providers: Third-party game studios that supply slots and live casino content to no77 may receive session identifiers necessary to load games. They do not receive your full personal profile.
• Platform infrastructure providers: Hosting, content delivery, and analytics services that support no77's technical operations may process limited technical data as part of normal service delivery.
• Legal and compliance requirements: no77 may be required to share data in response to valid legal requests or to investigate potential fraudulent or illegal activity.

All third-party partners used by no77 are required to maintain appropriate data security standards and are prohibited from using your data for their own purposes beyond the service they provide to no77.

06 Payment Data

All financial transactions on no77 are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank account, or a card, the relevant payment details are handled as follows:

• Payment account numbers and mobile wallet identifiers are stored in encrypted form and linked to your no77 account solely to facilitate transactions.
• Full card numbers are never stored on no77 servers. Card payments are processed through a secure payment gateway that handles sensitive card data under applicable payment industry standards.
• Transaction histories — amounts, dates, and methods — are retained as part of your account record for the purposes described in this policy.
• All deposits must come from a payment method registered in your own name. no77 may request confirmation that a payment method belongs to you before processing a withdrawal.

07 Cookies and Tracking

no77 uses cookies — small data files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies used:

• Essential cookies: Required for the platform to function. These maintain your login session, keep your account secure, and remember your preferences during a session. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help no77 understand which pages and features are most used — for example, whether players are finding PSL betting markets or the slots section easily. This data is aggregated and does not identify individual users.
• Preference cookies: Remember settings such as your preferred language or display options so you do not have to reset them on each visit.
• Marketing cookies: Used only where you have given consent, to help no77 show you relevant promotional content about bonuses and new games on the platform.

You can control or delete cookies through your browser settings at any time. Blocking essential cookies will affect your ability to stay logged in and use certain platform features. Blocking analytics or marketing cookies does not affect your ability to play games or make transactions.

08 Data Retention

no77 retains your personal data for as long as your account is active and for a defined period after account closure. The retention period varies by data type:

• Account registration data is retained for the duration of your account and for a standard period after closure to allow for dispute resolution.
• Transaction records are retained for a longer period in line with financial record-keeping standards applicable to online payment services.
• Identity verification documents are retained only as long as necessary to meet verification and anti-fraud obligations, and are then securely deleted.
• Communication records — support chats, emails, and complaint logs — are retained to support dispute resolution and to improve customer service.

When data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised so that it can no longer be linked back to you.

09 Security

no77 applies technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• Encryption of data in transit using HTTPS/TLS on all platform connections.
• Encryption of sensitive data at rest — including passwords and payment identifiers.
• Access controls that restrict personal data to authorised no77 personnel with a genuine need to access it.
• Regular internal security reviews to identify and address potential vulnerabilities.
• Two-factor authentication options available to players who want an additional layer of account security.

While no77 takes security seriously, no online platform can guarantee complete security against all possible threats. You also play an important part in keeping your account safe — use a strong, unique password, do not share your login details, and log out when using a shared device.

10 Your Rights

As a no77 player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You can request a copy of the personal data no77 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any of the information held is inaccurate or out of date, you can ask us to correct it. You can update many details directly from your account settings.
• Right to deletion: You can request that your personal data be deleted. Note that some data may need to be retained for legal or compliance reasons even after account closure.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a concern is being investigated.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications or non-essential cookies — you can withdraw that consent at any time.
• Right to account closure: You can request that your no77 account be closed at any time. Requests are handled through no77 support.

To exercise any of these rights, contact no77 support with your request. We may need to verify your identity before actioning certain requests. All rights-related requests are handled without charge under normal circumstances.

11 Minors

no77 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If a minor registers on the platform by providing false age information, their account will be closed as soon as this comes to light. Any deposits made will be returned, but winnings generated on an account that should not have been opened will be forfeited.

If you are a parent or guardian and believe a minor may have registered on no77, please contact support immediately so the account can be identified and closed.

12 Changes to This Policy

no77 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the platform, or updates to applicable standards. When changes are made, the revised policy will be published on this page with an updated effective date.

For material changes — for example, changes to how your payment data is handled or how long data is retained — no77 will make reasonable efforts to notify active players via in-platform notification or email. Your continued use of no77 after a policy update constitutes your acceptance of the revised policy.

We recommend checking this page periodically, particularly if you are an active player. If you disagree with any update to this policy, please contact support or close your account before the revised policy takes effect.

13 Contact Us

If you have any questions about this Privacy Policy, want to make a data access request, or need to report a privacy concern, the no77 support team is available to help.

You can reach support through the live chat feature available on the platform, or by emailing the address shown in the footer of this page. For data access or deletion requests, please include your registered email address and account username so we can locate your record and verify your identity before actioning the request.

For questions about responsible gaming tools, self-exclusion, or account limits, please visit the Responsible Gaming page or contact support directly — these requests are handled as a priority.